OpenLot Product Update - April 2026
Add as a preferred source on GoogleEvery buyer enquiry represents an opportunity, but when responses are delayed, even highly interested buyers can quickly move on.
This April, we’re introducing Connect First, OpenLot’s AI-powered feature that responds to buyer enquiries as soon as they arrive, qualifies leads automatically and provides sales teams with the context they need to continue the conversation.
Your Leads Aren’t Waiting. Neither Should You.
Most property enquiries go cold within the first hour. Sales agents may be assisting other buyers, an enquiry may arrive after hours or the buyer may simply move on to the next available option.
Connect First helps solve this problem by starting a genuine two-way conversation as soon as a buyer enquires through OpenLot. It responds naturally and gathers important information about the buyer, including their:
- Budget
- Preferred timeframe
- Property and home preferences
Instead of beginning with a cold lead and limited information, sales agents receive a warmer, more detailed opportunity. Your agent enters the conversation knowing exactly who they are contacting and why.
How Connect First Works
Connect First is designed to work in the background without adding extra steps to your team’s workflow.
- A buyer submits an enquiry. A buyer enquires about a project through OpenLot at any time—day or night.
- Connect First starts the conversation. The AI responds promptly and begins a natural two-way conversation with the buyer. Rather than sending a generic acknowledgement, Connect First asks relevant questions that help uncover the buyer’s needs and level of intent.
- Lead insights are captured and stored. As the conversation continues, Connect First gathers important details such as the buyer’s budget, timeframe, home preferences and purchase readiness. These insights are captured automatically, giving your sales team a clearer understanding of each enquiry.
- The agent receives a complete summary. Once the lead has been qualified, the sales agent receives an enriched lead summary by SMS and email. This allows the agent to approach the conversation with greater context, prioritise the strongest opportunities and provide a more relevant buyer experience.
What Clients Are Already Seeing
Early users of Connect First are seeing improvements across several important areas.
- Higher connection rates — Buyers receive a response at the moment they enquire, helping projects connect with prospects while their interest is still high.
- Richer leads with greater context — Sales agents enter calls with a clearer understanding of the buyer’s needs, budget, timeframe and genuine intent. This creates more relevant conversations from the beginning.
- Reduced drop rate — Automated engagement helps prevent valuable enquiries from being missed or left unanswered. Lead scoring also gives sales teams a clearer indication of which buyers should be contacted first.
Early Access Is Now Available
Connect First is currently available through early access for existing OpenLot clients.
Places are limited and filling quickly. Secure your place to begin connecting with buyers from the moment they enquire.
Early access. Limited time. No lock-in.
Contact us via https://industry.openlot.com.au/
